Invision Help Center

Yes, Invision Membership is free! We love our customers and want to provide a better experience. Sign up here.

Invision Members get benefits like free shipping over $75, discounted 2-day shipping, free returns, points & rewards, discounts on subscriptions, priority live support and access to members-only quizzes.

Our support team can delete your accounts from the backend, you'll need to request this through our contact form.

How to Track Your Order from Our Shopify Store

Tracking your order is simple, whether you made your purchase with an account or as a guest. After placing your order, you’ll receive a confirmation email containing your order details and a unique tracking number.

Clicking the tracking number will take you to this website, where you can monitor your shipment's progress.

You’ll also be directed to an order status page after checkout, which provides real-time updates. You can revisit this page using the link in your confirmation email.

If you purchased as a guest, you may need to create an account to access detailed tracking updates. To do so, register with the same email address used during checkout, and your past orders will automatically link to your new account. Once logged in, navigate to the "Orders" section to view your tracking information.

For enhanced tracking, you can use the Shop app by Shopify. This app consolidates all your Shopify orders, providing real-time updates, delivery notifications, and live-map tracking. Download the app, create an account, and your order information will sync automatically.

If you encounter any issues or need assistance, our customer support team is ready to help ensure your shopping experience is seamless.

What to Do If Your Order Did Not Arrive Within 2-Business Days

At Invision Functional Medicine, we prioritize fast delivery and pay for 2-business-day shipping through UPS or USPS. Orders are shipped same day if orders are placed by 3pm CT Monday through Friday. We also provide a discounted shipping rate to make your experience more affordable. However, if your order hasn’t arrived within the expected timeframe, here’s what you can do:

Check Your Tracking Information

Review the tracking number provided in your confirmation email. This will give you the most accurate and up-to-date information about your package’s status. Delays can sometimes occur due to weather, carrier issues, or other unforeseen circumstances.

Contact the Carrier

If the tracking information shows a delay or issue, you can contact UPS or USPS directly for more details. Use your tracking number as reference. They may provide insights into the cause of the delay and the estimated delivery time.

Reach Out to Us

If you cannot resolve the issue with the carrier, or if your package is marked as delivered but you did not receive it, please contact our support team at support@invisionfunctionalmedicine.com or call (515) 352-3880.

Provide your order number and any relevant details so we can assist you promptly.We are committed to ensuring your order arrives as expected. If a delay occurs, we’ll work with you and the carrier to resolve the issue quickly. Thank you for your understanding and patience!

Modifying or adding to your Standard Process order depends on its current status.

Here's how to proceed:

Contact Customer Support Promptly:

Reach out to our customer support team as soon as possible to request changes to your order. You can contact us via email at support@invisionfunctionalmedicine.com or by phone at (515) 352-3880. Provide your order number and specify the modifications you wish to make.

Pending Orders:

If your order hasn't been processed or shipped, we can typically accommodate changes or additions.

Processed or Shipped Orders:

Once an order is processed or shipped, modifications may not be possible. In such cases, you might need to place a new order for additional items or follow our return policy for unwanted products.

Our Return Policy:

If your order has already been shipped and you wish to return or exchange items, please refer to our return policy for detailed instructions. This policy outlines the steps for returning products and any associated conditions.

Contact Customer Support Promptly:

Reach out to our customer support team as soon as possible after placing your order. You can email us at support@invisionfunctionalmedicine.com or call (515) 352-3880. Provide your order number and request cancellation.

Understand Order Processing Times:

Orders placed before 3 p.m. CT typically ship the same day. If your order has already been processed or shipped, cancellation may not be possible. In such cases, you may need to proceed with a return once you receive the item.

Why Was My Order Canceled?

Your order may have been canceled if it violated our policies. At Invision Functional Medicine, we reserve the right to cancel orders from individuals labeled as scam artists, resellers, or frequent return abusers. These measures are in place to protect the integrity of our services and ensure product availability for our valued customers.

If you believe your order was canceled in error or have questions, please contact us at support@invisionfunctionalmedicine.com for clarification. We’re happy to review your situation and assist where possible.

Can I Order Standard Process Products Outside the United States?

Due to the inclusion of animal-derived ingredients in many Standard Process products, we are unable to ship these items outside the United States. These restrictions are in place to comply with international regulations governing the import and export of such products.If you have further questions or need assistance, please contact us at support@invisionfunctionalmedicine.com. We’re happy to help you explore available options.

In the context of Standard Process products, a "diverter" refers to an individual or entity that purchases products, often at promotional prices, with the intent to resell them through unauthorized channels. This practice, known as product diversion, can lead to products being sold in markets or regions not intended by the manufacturer, potentially compromising product quality and integrity.

A "reseller" is a broader term encompassing any party that buys products to sell them to end consumers. However, in the case of Standard Process, authorized resellers are typically licensed healthcare professionals who provide products directly to their patients, ensuring proper usage and guidance.

Unauthorized resellers, on the other hand, may distribute products without adhering to the company's quality control standards or providing necessary consumer education.To maintain product quality and ensure consumer safety, Standard Process restricts sales to authorized channels. Engaging in diversion or unauthorized reselling violates company policies and can result in order cancellations or account restrictions.

How Can I Get Points & Rewards?

At Invision Functional Medicine, our Member Rewards program is designed to thank you for your loyalty. You earn points automatically with every purchase, making it easy to accumulate rewards. To redeem your points, simply sign up for an account and become a member today!

Earning Points

When you make a purchase, points are added to your account automatically. All you need to do is create an account to track and redeem your rewards. Without an account, your points will not be accessible, so signing up is key to unlocking the benefits.

Redeeming Rewards

As a member, you can redeem your points for exciting benefits, such as free shipping or vouchers for money off future orders. Simply log into your account to view your points balance and redeem them at checkout. It’s that easy!

Become a Member Today!

Don’t miss out on the rewards you’ve earned. Sign up for a free account today to start using your points and enjoy exclusive benefits.

We use smile.io for our points and rewards system. To redeem points with Smile.io, start by logging into your account on the store’s website where you’ve earned rewards. Once logged in, locate the Rewards Widget, typically found at the bottom corner of the site, labeled “Rewards” or “Earn Points.”

Clicking this widget will open the rewards panel, where you can view your available points and the rewards you’re eligible to redeem.

When you’ve found a reward you’d like, select it from the panel, and the system will generate a reward code for you. This code represents your redeemed points and can be used to apply discounts or claim specific offers. Be sure to confirm the redemption, and copy the reward code provided in the rewards panel.

To use your reward, proceed to checkout as usual and paste the code into the Discount Code field. The discount or reward associated with your points will then be applied to your order. Redeeming points with Smile.io is a simple and seamless way to enjoy the benefits of your loyalty to the store.

I’m Having Problems Redeeming Points – What Should I Do?

If you’re having trouble redeeming your Member Rewards points, the most common issue is not having an account. Points are automatically earned with every purchase, but you must create an account to access and redeem them.

Guest accounts cannot view or use points. To resolve this, sign up for an account using the same email address you used when placing your orders.

Once your account is created, your points will sync automatically, and you’ll be able to redeem them for free shipping or vouchers at checkout.If you’ve already created an account and are still experiencing issues, please contact our support team at support@invisionfunctionalmedicine.com. We’re here to ensure you can enjoy the rewards you’ve earned!

How Can I Earn Extra Points?

With our Member Rewards program, earning points is simple and rewarding! Here are the ways you can earn extra points:

Referring a Friend

Share the benefits of Invision Functional Medicine with friends. When they make their first purchase using your referral link, you'll earn points as a thank-you.

Leaving a Review

Share your feedback about our products by leaving a review. Your insights help others and earn you points at the same time.Purchasing Products: Earn points automatically with every purchase. Whether it’s your first or fiftieth order, every dollar spent adds to your rewards.

To redeem your points, make sure you’ve signed up for a free account, as guest accounts cannot access points.

Sign up today to track your rewards and start redeeming them for free shipping or money-off vouchers!

How Can I Find My Point Total?

To check your Member Rewards point total, simply sign into your account on our website.

Once signed in, navigate to the rewards section, where you can view your current point balance, recent activity, and available rewards.If you don’t have an account yet, sign up using the same email address you used for your purchases. Your points will sync automatically once your account is created.

Remember, guest accounts cannot access or track points, so creating an account is essential.

Cancel anytime. Click here to cancel. If you are having trouble getting into your account, then you probably checked out as a guest. Create an account first in order to cancel.

We understand that flexibility is important, which is why managing your subscription is simple and straightforward. Log in to your account and navigate to the Manage Subscriptions section, where you'll find options to update your delivery schedule, skip an upcoming order, or pause your subscription. If you're looking to delay an order, simply select a new delivery date and confirm your changes. Need assistance? Our customer support team is ready to help! Visit our Contact Us page, and we’ll ensure your subscription is tailored to your needs.

As a customer, you can enhance your subscription experience by adding new products to your existing subscription through the store's customer portal.

Here's how to do it:

1. Log In to Your Account:

Visit the store's website and log in to your account.Navigate to the Manage Subscriptions section.

2. Access Your Active Subscription:

Within the Active Subscriptions list, locate the subscription you want to modify.Click on Edit or Manage next to the relevant subscription.

3. Add a New Product:

Look for the Add Products option within your subscription details.

Browse or search for the product you wish to add. Select the product and specify whether you want it as a one-time addition or a recurring item in your subscription.

Confirm your selection and save the changes.

Important Considerations:

Inventory Availability: Be aware that adding products is subject to inventory availability. Some stores may allow adding products regardless of stock status, so it's advisable to check product availability before adding.By following these steps, you can customize your subscription to better suit your needs.

For a visual walkthrough, you might find this video helpful:

https://youtu.be/6mDtoqBMnj8

We offer free returns to members 30-days from when your order was placed. This policy is forunopened product and covers you from product defect (we are dealing with real food here folks), shipping issues and more. Read our full return policy here.

Returning Standard Process products to Invision Functional Medicine is simple. Products can be returned within 30 days if they are unopened, unused, and in their original packaging.

To start a return, email support@invisionfunctionalmedicine.com with your order number, the product you want to return, and the reason. If approved, you'll get a return shipping label and instructions. Pack the item securely in its original packaging to avoid damage. Once your return is received and inspected, you’ll be notified if your refund is approved.

Refunds are processed back to your original payment method, though banks may take some time to post them. For damaged, defective, or incorrect items, contact us right away. 

Invision Functional Medicine offers priority phone support to its members. Our office hours vary, but Monday through Thursday 9am to 4pm. For the most accurate and up-to-date information regarding phone support availability, it's recommended to contact them directly. You can reach us at (515) 352-3880.

Invision Functional Medicine provides email support during weekends. For assistance, please contact them at support@invisionfunctionalmedicine.com. For immediate concerns, consider reaching out during our regular business hours on weekdays.

To schedule a consultation with Dr. Bruce Pudenz at Invision Functional Medicine, please contact us via email at support@invisionfunctionalmedicine.com or call (515) 352-3880. Provide your contact information, preferred consultation times, and a brief overview of your health concerns. Our team will inform you about consultation fees and payment options during the scheduling process.

Appointments with Dr. Bruce Pudenz at Invision Functional Medicine are priced at $50 per 30 minutes.

Please note that due to state regulations, we are unable to offer consultations to residents of New York, New Jersey, or Rhode Island. Before your appointment, gather any relevant medical records, including lab results, to share securely with Dr. Pudenz. If you have any questions or need further assistance, our support team is ready to help. We look forward to partnering with you on your health journey!

At Invision Functional Medicine, we offer personalized consultations with Dr. Bruce Pudenz to address your health concerns. Here's how the appointment process works:

Scheduling Your Appointment:

To begin, contact us via email at support@invisionfunctionalmedicine.com or call (515) 352-3880. Provide your contact details, preferred consultation times, and a brief overview of your health concerns. Our team will respond promptly to arrange a suitable appointment time.

Consultation Fees:

Appointments with Dr. Bruce Pudenz at Invision Functional Medicine are priced at $50 per 30 minutes.

Location Restrictions:

Please note that due to state regulations, we are unable to offer consultations to residents of New York, New Jersey, and Rhode Island. We appreciate your understanding regarding these limitations.

Preparing for Your Appointment:

Before your consultation, gather any relevant medical records, including lab results, to share securely with Dr. Pudenz. This information will enable a comprehensive assessment of your health.

Appointment Format:

Consultations are conducted either in-person or virtually, depending on your preference and location. Virtual appointments are facilitated through a secure platform to ensure your privacy.

During the Consultation:

Dr. Pudenz will review your medical history, discuss your current health concerns, and work with you to develop a personalized health plan. This collaborative approach aims to address the root causes of your health issues.

Follow-Up:

After the initial consultation, follow-up appointments may be scheduled to monitor your progress and make necessary adjustments to your health plan.

For any additional questions or assistance, please contact our support team. We look forward to supporting you on your journey to better health.

What Do Appointments Cost?

Appointments with Dr. Bruce Pudenz at Invision Functional Medicine are priced at $50 per 30 minutes. This allows you to receive personalized care and expert guidance tailored to your health needs.

For additional details or to schedule an appointment, please contact us at support@invisionfunctionalmedicine.com or call (515) 352-3880. We’re here to help you on your journey to better health!

To make the most of your session with Dr. Bruce Pudenz, it’s important to come prepared. Here’s what you should have ready:

Medical Records: Gather any relevant medical records, such as past lab results, imaging reports, or notes from previous healthcare providers. These will provide valuable context for your consultation.

Current Supplements and OTC Medications: Make a list of any medications, vitamins, or supplements you’re currently taking, including dosages. This helps ensure any recommendations align with your current regimen.

Health Concerns and Goals: Write down your primary health concerns, symptoms, or questions you’d like addressed during the session. Having a clear idea of your health goals will help guide the conversation.

Lifestyle Details: Be prepared to discuss your diet, exercise routine, sleep habits, and any stress factors. These details often play a key role in functional medicine assessments.

Payment Information: If payment is required during or before the session, have your payment method ready as instructed during the scheduling process.

Secure Device for Virtual Sessions (if applicable): Ensure your device (computer, tablet, or smartphone) is charged and ready if your session will take place virtually. A stable internet connection is also essential.

By organizing these items ahead of time, you’ll help ensure your session is as productive and efficient as possible. If you have any questions about what to prepare, feel free to contact our support team at support@invisionfunctionalmedicine.com.

To schedule a consultation with Dr. Bruce Pudenz at Invision Functional Medicine, start by reaching out via email at support@invisionfunctionalmedicine.com or by calling (515) 352-3880.

When you contact us, please provide your contact information, preferred consultation times, and a brief overview of your health concerns to help us better prepare for your appointment.

Details about consultation fees and additional lab options will be shared during the scheduling or appointment process. This ensures you have all the information needed to plan your session.

Please note that due to state regulations, consultations are not available for residents of New York, New Jersey, or Rhode Island. We appreciate your understanding regarding these restrictions.

Before your appointment, gather any relevant medical records, including lab results, and be prepared to share them securely with Dr. Pudenz. This information will help provide the best possible care tailored to your needs.If you have additional questions or need assistance, our support team is here to help. We look forward to partnering with you on your health journey!

Subscribing to the newsletter from Invision Functional Medicine keeps you informed and empowered on your health journey. By joining, you'll gain access to exclusive health tips, expert insights from Dr. Pudenz, and updates on the latest advancements in functional medicine. The newsletter also includes practical advice, special offers, and announcements about new services or products that can help you take charge of your well-being.

Whether you're looking to stay ahead with personalized health strategies, learn about effective lifestyle changes, or receive curated content tailored to your interests, the newsletter is your go-to resource. Subscribe today to stay connected and take a proactive step toward achieving your health goals!

How to Unsubscribe

To unsubscribe from our Mailchimp-powered newsletter, open any email you’ve received from us and scroll to the bottom. Click the "Unsubscribe" link, which is typically located in the footer of the email. This will direct you to a confirmation page where you can finalize your decision to unsubscribe.

Confirmation Process

Once you confirm your choice, you’ll see a message indicating that you’ve been successfully removed from our mailing list. Please note that it may take a short period for this change to take effect, so you might still receive emails during this transition.

Need Assistance?

If you continue to receive emails after unsubscribing or experience any issues, please contact our support team at support@invisionfunctionalmedicine.com for help. We value your privacy and strive to make managing your subscription as simple and seamless as possible.

How You Received the Newsletter

You received our newsletter because you subscribed through one of the following methods: signing up on our website, opting in during a consultation or service with Invision Functional Medicine, participating in a promotional offer, or purchasing products without unselecting the newsletter checkbox at checkout. By providing your email address and agreeing to receive updates, you were added to our mailing list.

We only send newsletters to individuals who have explicitly or implicitly opted in to receive them. If you feel you received our newsletter in error or no longer wish to receive updates, you can unsubscribe at any time using the "Unsubscribe" link at the bottom of any email.